Refund policy
Refund and Return Policy – Vanttore
Last updated: 07/24/2026
At Vanttore, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we're here to help.
Returns and Eligibility
You may request a return within 90 days of delivery for eligible products.
To be eligible for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition as received
- Accompanied by proof of purchase
For health and safety reasons, we cannot accept returns of opened or used supplements or wellness products.
To initiate a return, contact us at: 📧 support@vanttore.com — or use our self-service portal:
👉 Click here to request a return
Please provide your order number and the reason for the return.
Refund Process
Once your returned item has been received and inspected:
- Approved refunds are issued to the original payment method
- Please allow 5–10 business days for processing
- Your bank or card issuer may require additional time to post the refund
Original shipping costs are non-refundable, unless the return is due to an error on our part.
Return Shipping Costs
- Return shipping costs are the customer's responsibility
- We recommend using a trackable shipping method
- Vanttore is not responsible for lost return packages
If the return is due to a defective or incorrect item, we will cover all shipping costs.
Non-Refundable Items
For hygiene and safety reasons, the following cannot be returned:
- Opened or used supplements
- Perishable or consumable products
- Personalized or custom-made items
- Gift cards or digital products
- Final sale items (clearly marked)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at 📧 support@vanttore.com
We will:
- Provide a replacement item, or
- Issue a full refund
- Cover all associated shipping costs
Order Cancellations
To cancel an order that has not yet shipped, use our self-service portal:
Orders can also be canceled within 12 hours of purchase by contacting us directly at support@vanttore.com. After this period, the order may already be in processing or shipped and can no longer be modified.